Return Policy

Last Updated:

Overview

At Craftoehandmade, we strive to ensure your complete satisfaction with every floral arrangement. Due to the perishable nature of our products, we have specific policies regarding returns and refunds.

Satisfaction Guarantee

We stand behind the quality of our floral arrangements. If you are not satisfied with your purchase, please contact us within 24 hours of delivery or pickup. We will work with you to resolve any issues and ensure your satisfaction.

Return Conditions

Returns and refunds may be available under the following circumstances:

Damaged or defective products received
Incorrect order fulfillment
Quality issues that do not meet our standards

Situation	Timeframe	Resolution
Damaged Arrangement	Within 24 hours of delivery	Replacement or full refund
Incorrect Order	Within 48 hours of delivery	Correction or refund
Quality Concerns	Within 24 hours of delivery	Replacement or partial refund

Non-Returnable Items

Due to the nature of fresh flowers, we cannot accept returns for:

Perishable products that have passed their freshness period
Custom arrangements made to specific requirements
Clearance or sale items, unless defective

Refund Process

To request a refund, please contact us with your order number and details about the issue. We will review your request and process refunds to the original payment method within 5-10 business days.

Contact Us

For return or refund requests, please contact us at:

Craftoehandmade
4151 Lafayette Center Dr Suite 110B
Chantilly, VA 20151, United States
Phone: +17039783700
Email: info@craftoehandmade.world

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